Subscriptions, Credits & Refunds

Subscriptions, Credits and Refund Policy

This Policy explains USD pricing, automatic renewal, plan entitlements, Credit grants and expiry, failed jobs, refunds and chargebacks.

1. Checkout and responsibilities

Paid orders are processed by Paddle as authorized reseller and Merchant of Record. The checkout provider handles collection, taxes, receipts and transaction refunds; DeepDivo is responsible for product delivery, accounts, Credits and technical support. Transactions are also subject to the buyer terms and refund policy shown at checkout.

2. Free and promotional Credits

• Registration automatically creates a Free account.
• Eligible accounts receive a one-time 90-Credit grant valid for 30 days.
• No more than three accounts per device receive the promotional grant. Later accounts may register but start with zero promotional Credits.
• Free Credits may not be transferred, sold, redeemed for cash or repeatedly claimed. Evasion, bulk registration or abuse may result in revocation or restriction.

3. Subscription plans

• Starter: $30/month; 300 base + 15 bonus Credits monthly, 315 total; standard processing.
• Creator: $50/month; 500 base + 50 bonus Credits monthly, 550 total; accelerated processing.
• Pro: $100/month; 1,000 base + 150 bonus Credits monthly, 1,150 total; priority processing.
• Studio: $200/month; 2,000 base + 400 bonus Credits monthly, 2,400 total; high-priority processing.
• Scale: $500/month; 5,000 base + 1,250 bonus Credits monthly, 6,250 total; express processing.

All paid plans are billed and renewed monthly; annual billing and multi-month prepayment are not currently offered. Plan identity and priority are confirmed in approximately 30-day entitlement cycles. Research counts assume all Credits are used in one mode and are not additive.

4. Research costs and expiry

• Standard Research costs 30 Credits and Deep Research costs 50. Deliverable type, language, and automatically generated Word, PDF and Markdown exports add no Credits; PDFs are retained for 30 days after completion.
• One-time add-on USD list prices are 100 / $10, 250 / $25, 500 / $50, 1,000 / $100 and 2,500 / $250 base Credits; final currency, tax and amount are shown at secure checkout.
• Subscription base and bonus Credits expire 90 days after each grant; add-on base and bonus Credits expire after 90 days; the Free grant expires after 30 days.
• The earliest-expiring balance is used first. Expired Credits lapse and cannot be redeemed for cash or carried indefinitely.
• Paid subscribers receive a 5%–25% add-on bonus based on the active plan when payment succeeds; Free users receive no add-on bonus. Unused base and bonus Credits linked to a refunded, reversed, or charged-back transaction may be revoked together.

5. Discount and redemption codes

• Checkout discount codes affect only eligible order prices. Eligible items, discount, usage, duration, taxes and final amount are determined on the secure checkout page. A discount does not reduce the Credits or entitlements included with the purchased plan.
• Credit redemption codes grant promotional Credits; they are not payment, stored value or gift cards and do not change the subscription plan or add-on bonus rate.
• Codes may be limited by account, device, use count and campaign period. Redeemed Credits expire as shown and cannot be transferred, sold, refunded or redeemed for cash.
• Automated guessing, resale or eligibility evasion is prohibited. Erroneous, fraudulent or abusive grants may be refused or have unused promotional Credits revoked, with audit records retained.

6. Renewal, cancellation and failed payment

Monthly subscriptions renew monthly until canceled. Users may select “Manage subscription and invoices” under Account → Credits to open the secure billing page, or use the management link in the payment confirmation email. Cancellation normally takes effect at the end of the paid period; the account then returns to Free without another 90-Credit grant. Cancellation does not immediately remove previously granted, unexpired Credits; processing priority returns to Free when entitlement ends, and future add-ons no longer receive the former paid plan’s bonus rate.

No new recurring Credits are granted while payment is past due, paused, canceled, under fraud review or otherwise non-current. Temporary access to existing benefits depends on the paid period and payment status.

7. Reservation, success and failure

• Credits are reserved from the earliest-expiring balances when a job is created.
• Reserved Credits are captured when the job completes.
• A job that fails because of a system error or system cancellation is not charged and its reservation is released.
• If the original balance expired before restoration, an equivalent seven-day refund-grace balance may be issued.
• For user cancellation, prohibited content, incorrect or unauthorized input, restoration depends on resources consumed and applicable law.

8. Refunds, withdrawal and chargebacks

Contact DeepDivo first for product or technical issues. Transaction refunds may be requested through the secure billing page, payment confirmation email or buyer-support channel and are handled under the refund policy shown at checkout, product information supplied by DeepDivo and applicable law. Used, expired or free Credits normally have no cash value, without limiting mandatory consumer rights. An approved refund, reversal or chargeback may revoke unused Credits linked to that transaction; consumed amounts may be recorded as unrecovered for fraud and dispute handling.

9. Changes

Material changes to prices, Credits or benefits will be notified within legally required periods and normally apply from a later renewal. Completed purchases are not changed retroactively unless law or tax requires it. The checkout amount and cycle form the final purchase summary for that transaction.